Veterinary Client Experience Coordinator

Banfield Pet Hospital; Portland (OR); On-site; USD 46,305,000 - 59,117,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Paid time off

Parental leave

Wellbeing resources

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in Portland, OR. The role focuses on guiding clients and their pets through visits, promoting hospital services, and ensuring a welcoming and efficient front desk experience.

Responsibilities include documentation, invoicing, appointment scheduling, and educating clients on preventative care and Optimum Wellness Plans. Strong English communication and multitasking skills are essential for success.

Qualifications

• Leadership and customer focus.
• Integrity and trust in client interactions.
• Effective communication and listening.
• Ability to prioritize tasks and manage time.

Responsibilities

• Promote hospital services and guide clients and pets through the visit flow.
• Educate clients about wellness plans and preventative care.
• Assist with documentation, invoicing, and scheduling.
• Help maintain accurate records and efficient front-desk operations.

Skills

Client service

Communication

Multitasking

English fluency

Time management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator in Portland, OR. The role focuses on guiding clients and their pets through visits, promoting hospital services, and ensuring a welcoming and efficient front desk experience.

Responsibilities include documentation, invoicing, appointment scheduling, and educating clients on preventative care and Optimum Wellness Plans. Strong English communication and multitasking skills are essential for success.