Veterinary Client Experience Coordinator

Banfield Pet Hospital; North Loma Linda (CA); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health insurance

401(k) & Roth

Student debt relief

Paid time off

Mental health resources

Life insurance

Disability insurance

FSA

HSA

Parental leave

CE allowance

Back-up care

Fertility support

Wellness plans for pets

Exclusive discounts

Commuter benefits

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize productivity, and ensure clear communication with associates and clients. The role emphasizes welcoming service and education on wellness plans and preventative care.

Responsibilities include guiding clients through documentation, scheduling, and invoicing while maintaining a friendly, efficient hospital environment. Excellent English communication and multitasking are essential.

Qualifications

• Leadership, customer focus, and relationship skills to guide client flow and team collaboration.
• Strong English communication and professional conduct in a veterinary hospital setting.
• Ability to prioritize tasks and deliver high-quality client service.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Recruit new clients by promoting hospital services and route client/pet flow for productivity.
• Educate clients about wellness plans, preventative care, and hospital services.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator to drive the flow of clients and pets, maximize productivity, and ensure clear communication with associates and clients. The role emphasizes welcoming service and education on wellness plans and preventative care.

Responsibilities include guiding clients through documentation, scheduling, and invoicing while maintaining a friendly, efficient hospital environment. Excellent English communication and multitasking are essential.