Veterinary Client Experience Coordinator

Banfield Pet Hospital; Mason (OH); On-site; USD 21,000 - 27,000; Full time

Benefits offered by this job

Medical Insurance

Retirement Plans

Student Debt Relief

Paid Time Off

Mental Health Resources

Life Insurance

Disability Insurance

FSA/HSA

Parental Leave

Continuing Education

Pet Discounts

Wellness Programs

Commuter Benefits

Pet wellness plans

Job summary

Banfield Pet Hospital is seeking a Client Service Coordinator in Mason, Ohio. The role centers on guiding the flow of clients and pets, promoting hospital services, and educating clients about Optimum Wellness Plans to support preventive care. You will also assist with check-in/check-out, scheduling, and basic financial tasks.

The position emphasizes friendly, efficient client service and collaboration with the veterinary team to ensure a welcoming experience and repeat visits.

Qualifications

• Experience in customer service in veterinary or healthcare settings.
• Ability to multi-task and coordinate client flow.
• Fluent English communication.
• Knowledge of wellness plans (OWPs) is a plus.

Responsibilities

• Guide the flow of clients and pets through the hospital.
• Promote hospital services and route clients to maximize productivity.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist with documentation, pet data entry, and appointment scheduling.
• Manage basic financial procedures and invoices for clients.

Skills

Leadership

Customer Focus

Communication Skills

Time Management

Problem Solving

Team Collaboration

Client Service Skills

Attention to Detail

Listening Skills

Job description

Banfield Pet Hospital is seeking a Client Service Coordinator in Mason, Ohio. The role centers on guiding the flow of clients and pets, promoting hospital services, and educating clients about Optimum Wellness Plans to support preventive care. You will also assist with check-in/check-out, scheduling, and basic financial tasks.

The position emphasizes friendly, efficient client service and collaboration with the veterinary team to ensure a welcoming experience and repeat visits.