Veterinary Client Experience Coordinator

Banfield Pet Hospital; Dayton (OH); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) and Roth retirement plans

Student Debt Relief program for Full‑/

Paid Time Off and Holidays

Mental Health Resources

Life Insurance (company-paid)

Short- and Long-Term Disability

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education Allowance

Back-Up Child and Elder Care

Fertility and Family Building Support

Digital Exercise Therapy

Voluntary Protection Benefits

Legal Plan

Identity Protection

Commuter Benefits

Three Free Optimum Wellness Plans for

Exclusive Discounts

Job summary

Banfield Pet Hospital in Dayton, OH seeks a Client Service Coordinator to drive client and pet flow, maximize team productivity, and deliver friendly, efficient service. You will educate clients on wellness plans, manage records, and support appointment scheduling and retail transactions.

The role emphasizes outstanding communication, multi-tasking, and a welcoming presence to encourage return visits and referrals. Compensation reflects local pay ranges and benefits are offered.

Qualifications

• Fluent English communication; strong written and verbal skills.
• Ability to multi-task and manage competing priorities.
• Strong organizational skills to turn chaos into order.
• Solid problem-solving and practical solution delivery.
• Commitment to attentive, courteous client service.
• Ability to follow instructions and provide clear directions.
• Numerical/mathematical ability for quick calculations.

Responsibilities

• Promote hospital services and route clients and pets for maximal productivity.
• Encourage hospital visits and ensure clients and pets are comfortable.
• Educate clients about wellness plans, preventive care, and services.
• Assist with documentation, pet data entry, and invoicing.
• Schedule appointments and manage prescription items and retail sales.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Listening

Functional

Preventative care and OWPs

Communication Skills

Client Service Skills

Priority Setting

Time Management

Job description

Banfield Pet Hospital in Dayton, OH seeks a Client Service Coordinator to drive client and pet flow, maximize team productivity, and deliver friendly, efficient service. You will educate clients on wellness plans, manage records, and support appointment scheduling and retail transactions.

The role emphasizes outstanding communication, multi-tasking, and a welcoming presence to encourage return visits and referrals. Compensation reflects local pay ranges and benefits are offered.