Veterinary Client Experience Coordinator

Banfield Pet Hospital; Westlake (OH); On-site; USD 2,066,000 - 2,575,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Retirement plans (401k)

Student debt relief program

Paid time off

Wellbeing resources

Disability & insurance

FSA/HSA benefits

Parental leave

Education allowance

Wellness for pets

Job summary

Banfield Pet Hospital in Westlake, OH is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure welcoming, efficient service. You will educate clients about Optimum Wellness Plans and coordinate care to promote repeat visits.

The role requires strong communication, multi-tasking, and client service skills, with potential weekend/evening hours due to patient needs. A background in healthcare or veterinary settings is preferred.

Qualifications

• Must have a High School Diploma or equivalent.
• One year related experience with customer service preferred.
• Medical/veterinary background preferred.

Responsibilities

• Promote hospital services and route clients to optimize flow.
• Educate clients about wellness plans and preventive care.
• Process client information and invoices accurately.
• Schedule appointments and assist with patient check-in/out.
• Maintain accurate balances and perform opening/closing procedures.

Skills

Multi-tasking

Communication skills

Client service

English fluency

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Access

Job description

Banfield Pet Hospital in Westlake, OH is seeking a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and ensure welcoming, efficient service. You will educate clients about Optimum Wellness Plans and coordinate care to promote repeat visits.

The role requires strong communication, multi-tasking, and client service skills, with potential weekend/evening hours due to patient needs. A background in healthcare or veterinary settings is preferred.