Veterinary Client Experience Coordinator

Banfield Pet Hospital; Richmond Heights (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) match

Student Debt Relief

Paid Time Off

Disability Insurance

Life Insurance

Flexible Spending Accounts

Health Savings Account

Parental Leave

Continuing Education Allowance

Job summary

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to drive client and patient flow, support the veterinary team, and ensure welcoming service while promoting wellness plans and repeat visits.

You will handle front-desk tasks, educate clients about care, schedule appointments, and manage records with accuracy; the role requires strong communication, multi-tasking, and a friendly, professional demeanor.

Qualifications

• Fluent in English with strong written and verbal communication.
• Able to multi-task and manage client flow in a busy hospital setting.
• Demonstrates integrity, friendliness and professional conduct.

Responsibilities

• Live and exemplify the Five Principles of Mars, Inc. within self and team.
• Promote hospital services and route clients and pets to maximize productivity.
• Educate clients about Optimum Wellness Plans and preventative care.
• Assist clients with documentation, records, and scheduling.
• Handle invoicing, prescriptions, retail sales, and future appointments.
• Maintain accurate balances and follow opening/closing procedures.

Skills

Leadership

Customer Focus

Integrity & Trust

Communication Skills

Time Management

Multi-tasking

English Fluency

Problem Solving

Education

High School Diploma or equivalent

Tools

Microsoft Word

Microsoft Excel

Microsoft Access

Microsoft Outlook

Job description

Banfield Pet Hospital in the United States seeks a Client Service Coordinator to drive client and patient flow, support the veterinary team, and ensure welcoming service while promoting wellness plans and repeat visits.

You will handle front-desk tasks, educate clients about care, schedule appointments, and manage records with accuracy; the role requires strong communication, multi-tasking, and a friendly, professional demeanor.