Pet Care Experience Coordinator

Banfield Pet Hospital; Centerville (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

Banfield Pet Hospital in Centerville, OH seeks a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver outstanding care. You will welcome clients, educate them on wellness plans, and ensure smooth check-in and check-out processes.

The role emphasizes professional service, efficient hospital operations, and proactive client communication to promote return visits and referrals.

Qualifications

• Leadership and customer-focused collaboration are essential.
• Ability to work with a team to coordinate client and pet flow.

Responsibilities

• Drive flow of clients and pets through the hospital.
• Maximize productivity of the veterinary team through efficient scheduling and communication.
• Provide exceptional service, educate clients about wellness plans and services.
• Assist clients with documentation, pet info, and schedules.
• Handle finances with accuracy and follow opening/closing procedures.
• Perform administrative tasks as needed.

Skills

Leadership

Customer Focus

Peer

Job description

Banfield Pet Hospital in Centerville, OH seeks a Client Service Coordinator to drive the flow of clients and pets, support the veterinary team, and deliver outstanding care. You will welcome clients, educate them on wellness plans, and ensure smooth check-in and check-out processes.

The role emphasizes professional service, efficient hospital operations, and proactive client communication to promote return visits and referrals.