Veterinary Client Concierge - Front Desk CSR (Part-Time)

Stonecreek Animal Hospital; Irvine (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Stonecreek Animal Hospital in Irvine, CA is seeking a Part Time Customer Service Representative (CSR) to join our team. The CSR will manage the front desk, assist clients, and ensure smooth daily operations.

Ideal candidates have 2+ years in customer service, are comfortable with veterinary environments, and can multi-task with a positive, professional demeanor. We offer a friendly clinic culture and opportunities to grow within Thrive Pet Healthcare network.

Qualifications

• Minimum of two years in customer service.
• Proficient with MS Office (Word, Excel).
• Familiarity with veterinary practice management software preferred.
• Ability to multi-task with high call volumes.
• Excellent written and verbal communication.
• Comfortable around all companion animals.

Responsibilities

• Greet clients and manage a multi-line phone system.
• Maintain accurate patient records in paperless software.
• Schedule appointments and confirm procedures; explain costs.
• Handle emails and online orders; provide timely responses.
• Ensure front desk cleanliness and stocked supplies.
• Collaborate with doctors, technicians, and the practice manager.

Skills

Customer service

MS Office

Vet software

Multitasking

Communication

Attention to detail

Cash handling

Animal friendly

Tools

MS Office

Job description

Stonecreek Animal Hospital in Irvine, CA is seeking a Part Time Customer Service Representative (CSR) to join our team. The CSR will manage the front desk, assist clients, and ensure smooth daily operations.

Ideal candidates have 2+ years in customer service, are comfortable with veterinary environments, and can multi-task with a positive, professional demeanor. We offer a friendly clinic culture and opportunities to grow within Thrive Pet Healthcare network.