Pet Care Front Desk Specialist

XPrep Learning Solutions LLC; Irvine (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Stonecreek Animal Hospital in Irvine, CA is seeking a Veterinary Client Service Representative to manage the front desk, assist clients and patients, and keep accurate records. You will balance phone duties, scheduling, and admissions while educating clients on care plans and costs.

You’ll work with veterinarians, technicians, and the practice manager to ensure compassionate service and smooth daily operations in a busy clinical setting.

Qualifications

• Minimum of two years of work experience in customer service.
• Familiarity with veterinary practice management software or willingness to learn.
• Proficient with MS Office; familiarity with veterinary practice management software preferred

Responsibilities

• Greet clients enthusiastically and manage a multi-line phone system.
• Maintain accurate patient records using paperless software and follow hospital policies.
• Gather client and patient history; educate clients on annual care.
• Schedule appointments, confirm daily procedures/surgeries, and explain costs in a positive manner.
• Handle incoming emails, process online pharmacy orders, and provide timely responses.
• Ensure client and patient comfort, communicate wait times, and maintain professional service.
• Collaborate with doctors, technicians, and the practice manager to support high-quality care.
• Perform housekeeping and clean-up duties to keep all areas clean and stocked.
• Coordinate with the Practice Manager on client issues, repairs, and equipment needs.

Skills

Customer service

Communication skills

Attention to detail

Multi-tasking

Cash handling

Comfortable around animals

Tools

MS Office

Veterinary practice management software

Job description

Stonecreek Animal Hospital in Irvine, CA is seeking a Veterinary Client Service Representative to manage the front desk, assist clients and patients, and keep accurate records. You will balance phone duties, scheduling, and admissions while educating clients on care plans and costs.

You’ll work with veterinarians, technicians, and the practice manager to ensure compassionate service and smooth daily operations in a busy clinical setting.