Veterinary Front Desk CSR — Part-Time Client Care

Thrive Pet Healthcare; Irvine (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Thrive Pet Healthcare's Stonecreek Animal Hospital in Irvine, CA seeks a Part Time Veterinary Client Service Representative (CSR) to greet clients, answer calls, and support daily front-desk operations. You’ll maintain patient records, educate clients on preventive care, schedule appointments, and process emails and online orders while delivering compassionate service to pets and their families.

We value clear communication, attention to detail, and teamwork.

Qualifications

• Minimum of two years of work experience in customer service.
• Proficient with MS Office; familiarity with veterinary PMS preferred.
• Ability to multi-task while handling high call volumes.
• Excellent verbal and written communication.
• Comfortable around all companion animals.
• Veterinary industry experience preferred but not required.

Responsibilities

• Greet clients enthusiastically and manage a multi-line phone system.
• Maintain accurate patient records using paperless software and follow hospital policies.
• Gather client and patient history; educate clients on annual care.
• Schedule appointments, confirm daily procedures, and explain costs.
• Handle incoming emails and online pharmacy orders; provide timely responses.
• Ensure client and patient comfort; communicate wait times; maintain professional service.
• Collaborate with doctors, technicians, and the practice manager to support high-quality care.
• Perform housekeeping and keep areas clean and stocked.
• Coordinate with the Practice Manager on client issues and equipment needs.

Skills

Customer service

MS Office

Vet PMS familiarity

Communication

Attention to detail

Multi-tasking

Cash handling

Animal-friendly

Team collaboration

Tools

Vet PMS

Job description

Thrive Pet Healthcare's Stonecreek Animal Hospital in Irvine, CA seeks a Part Time Veterinary Client Service Representative (CSR) to greet clients, answer calls, and support daily front-desk operations. You’ll maintain patient records, educate clients on preventive care, schedule appointments, and process emails and online orders while delivering compassionate service to pets and their families.

We value clear communication, attention to detail, and teamwork.