Veterinary Front Desk Pro: Client Care & Scheduling

Thrive Pet Healthcare; Austin (TX); On-site; USD 32,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

401(k) with employer match

Mental health resources

Paid parental leave

Pet perks and veterinary service discounts

FREE CE courses

Job summary

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative (CSR) to provide exceptional client service at the front desk. This full-time role involves greeting clients, answering multi-line phones, scheduling appointments, and ensuring a welcoming atmosphere for clients and their pets.

The ideal candidate has strong problem-solving abilities, relevant experience in customer service, and a passion for animal care. Thrive offers competitive pay and a range of benefits including 401(k) with employer match and mental health resources.

Qualifications

• 1+ years of customer service or front desk experience preferred.
• Comfortable on multi-line phones and appointment scheduling.
• Ability to lift up to 40 pounds and work on your feet for 10+ hours.

Responsibilities

• Greet clients and check them in/out at the front desk.
• Answer multi-line phones and document client communications.
• Schedule appointments and provide empathetic communication.

Skills

Customer service experience

Excellent communication skills

Multitasking

Organizational skills

Problem-solving skills

Bilingual

Education

High school diploma or GED

Tools

Microsoft Office

Practice management software

Job description

Thrive Pet Healthcare is seeking a Veterinary Client Service Representative (CSR) to provide exceptional client service at the front desk. This full-time role involves greeting clients, answering multi-line phones, scheduling appointments, and ensuring a welcoming atmosphere for clients and their pets.

The ideal candidate has strong problem-solving abilities, relevant experience in customer service, and a passion for animal care. Thrive offers competitive pay and a range of benefits including 401(k) with employer match and mental health resources.