Veterinary Client Service Representative - Part-Time

AAVMP; Irvine (CA); On-site; USD 25,000 - 28,000; Full time

Job summary

Stonecreek Animal Hospital in Irvine, CA, is seeking a Veterinary Client Service Representative (CSR) to manage the front desk, support clients and patients, and maintain accurate records. You will handle scheduling, education on annual care, and coordination with the veterinary team to ensure smooth daily operations.

The role requires excellent communication, multi-tasking, and comfort with all companion animals, with a friendly, patient-centered approach in a busy clinic environment.

Qualifications

• Veterinary industry experience preferred but not required.
• Minimum of two years of work experience in customer service.
• Proficient with MS Office software; familiarity with veterinary practice management software preferred
• Ability to multi-task while managing high call volumes
• Excellent communication skills (verbal and written)
• Strong attention to detail
• Process end-of-day cash calculation
• Comfortable around all companion animals

Responsibilities

• Greet clients enthusiastically and manage a multi-line phone system.
• Maintain accurate patient records using paperless software and follow hospital policies.
• Gather client and patient history; educate clients on annual care.
• Schedule appointments, confirm daily procedures/surgeries, and explain costs in a positive manner.
• Handle incoming emails, process online pharmacy orders, and provide timely responses.
• Ensure client and patient comfort, communicate wait times, and maintain professional service.
• Collaborate with doctors, technicians, and the practice manager to support high-quality care.
• Perform housekeeping and clean-up duties to keep all areas clean and stocked.
• Coordinate with the Practice Manager on client issues, repairs, and equipment needs.

Skills

Customer service

MS Office

Practice management software

Communication

Attention to detail

Cash handling

Multi-tasking

Animal handling

Tools

Practice management software

Job description

Location

Irvine, CA

More than a word, care is present in everything you do. At Stonecreek Animal Hospital, a Thrive Pet Healthcare partner, we take action to empower your best care for pets, their families, and yourself.

We are a community of 400 clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support, you’ll be nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, we have plenty of fun along the way!

Who we are

At Stonecreek Animal Hospital, you’ll feel the warmth and openness of a small clinic, while having the opportunity and support of a united network. Stonecreek Animal Hospital, located in Irvine California, is an outstanding, well-established small animal practice providing high-quality medicine. Staffed by exceptional veterinarians and veterinary professionals, we strive to provide the best possible medical care, surgical care, and dental care for our highly valued patients. Provide your best care with more bridges and fewer barriers.

Job Summary

The Veterinary Client Service Representative (CSR) manages the front desk of the practice, providing patient and client support, maintaining accurate records, and ensuring cleanliness.

Key Duties & Responsibilities

• Greet clients enthusiastically and manage a multi-line phone system.
• Maintain accurate patient records using paperless software and follow hospital policies.
• Gather client and patient history; educate clients on annual care.
• Schedule appointments, confirm daily procedures/surgeries, and explain costs in a positive manner.
• Handle incoming emails, process online pharmacy orders, and provide timely responses.
• Ensure client and patient comfort, communicate wait times, and maintain professional service.
• Collaborate with doctors, technicians, and the practice manager to support high-quality care.
• Perform housekeeping and clean-up duties to keep all areas clean and stocked.
• Coordinate with the Practice Manager on client issues, repairs, and equipment needs.

Specific Skills Required

• Veterinary industry experience preferred but not required
• Minimum of two years of work experience in customer service
• Proficient with MS Office software; familiarity with veterinary practice management software preferred
• Ability to multi-task while managing high call volumes
• Excellent communication skills (verbal and written)
• Strong attention to detail
• Process end-of-day cash calculation
• Comfortable around all companion animals

Compensation

$18-$20/hr depending on skillset and experience.