Pet-Loving Front Desk CSR - Veterinary Clinic

Steele Creek Animal Hospital; Charlotte (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Pet discount

Job summary

Steele Creek Animal Hospital is seeking a friendly client services representative to support animal owners and coordinate appointments. You will participate in a team dedicated to compassionate care and seamless client communication.

The role involves handling general, urgent, and emergency needs, with cross-training possible to assist at the front desk or in treatment. A supportive management team is committed to your growth and development.

Qualifications

• Must love PEOPLE and PETS.
• Availability Monday–Saturday and some holidays; shifts are flexible.
• Attention to detail and organization; keep work area clean.
• A welcoming smile and pleasant phone voice.
• Willing to learn, probably more than you thought.
• Ability to stay calm in an emergency situation.
• Strong team communication; answering phones and setting appointments.

Responsibilities

• Our CSRs understand the difference between general care, urgent and emergency needs.
• Many of our team are cross-trained; may assist at front desk or in treatment.
• Management team is supportive and aims to help you grow.

Skills

People skills

Phone etiquette

Detail oriented

Team communication

Calm under pressure

Willing to learn

Physical ability

Job description

Steele Creek Animal Hospital is seeking a friendly client services representative to support animal owners and coordinate appointments. You will participate in a team dedicated to compassionate care and seamless client communication.

The role involves handling general, urgent, and emergency needs, with cross-training possible to assist at the front desk or in treatment. A supportive management team is committed to your growth and development.