Veterinary Client Service Representative - Part-Time

Thrive Pet Healthcare; Irvine (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Thrive Pet Healthcare's Stonecreek Animal Hospital in Irvine, CA seeks a Part Time Veterinary Client Service Representative (CSR) to greet clients, answer calls, and support daily front-desk operations. You’ll maintain patient records, educate clients on preventive care, schedule appointments, and process emails and online orders while delivering compassionate service to pets and their families.

We value clear communication, attention to detail, and teamwork.

Qualifications

• Minimum of two years of work experience in customer service.
• Proficient with MS Office; familiarity with veterinary PMS preferred.
• Ability to multi-task while handling high call volumes.
• Excellent verbal and written communication.
• Comfortable around all companion animals.
• Veterinary industry experience preferred but not required.

Responsibilities

• Greet clients enthusiastically and manage a multi-line phone system.
• Maintain accurate patient records using paperless software and follow hospital policies.
• Gather client and patient history; educate clients on annual care.
• Schedule appointments, confirm daily procedures, and explain costs.
• Handle incoming emails and online pharmacy orders; provide timely responses.
• Ensure client and patient comfort; communicate wait times; maintain professional service.
• Collaborate with doctors, technicians, and the practice manager to support high-quality care.
• Perform housekeeping and keep areas clean and stocked.
• Coordinate with the Practice Manager on client issues and equipment needs.

Skills

Customer service

MS Office

Vet PMS familiarity

Communication

Attention to detail

Multi-tasking

Cash handling

Animal-friendly

Team collaboration

Tools

Vet PMS

Job description

Description

Stonecreek Animal Hospital is hiring a Part Time CSR to join our team!

Location: Irvine, CA

More than a word, care is present in everything you do. AtStonecreekAnimal Hospital, aThrive Pet Healthcarepartner, wetake action to empoweryour best care for pets, their families, and yourself.

We are a community of400clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support,you’llbe nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, wehaveplenty of fun along the way!

Whoweare

AtStonecreekAnimal Hospital,you’llfeel the warmth and openness of a small clinic, while having the opportunity andsupportof a united network.

StonecreekAnimal Hospital,locatedinIrvineCalifornia, is an outstanding, well-established small animal practice providing high-quality medicine. Staffed by exceptional veterinarians and veterinary professionals, we strive to provide the best possible medical care, surgical care, and dental care for our highly valued patients.Provide your best care with more bridges andfewerbarriers.

Passionate about pets and providing exemplary customer service and exceptional patient care,

Job Summary:

The Veterinary Client Service Representative (CSR) manages the front desk of the practice, providing patient and client support, maintaining accurate records, and ensuring cleanliness.

Key Duties & Responsibilities:

• Greet clients enthusiastically and manage a multi-line phone system.
• Maintain accurate patient records using paperless software and follow hospital policies.
• Gather client and patient history; educate clients on annual care.
• Schedule appointments, confirm daily procedures/surgeries, and explain costs in a positive manner.
• Handle incoming emails, process online pharmacy orders, and provide timely responses.
• Ensure client and patient comfort, communicate wait times, and maintain professional service.
• Collaborate with doctors, technicians, and the practice manager to support high-quality care.
• Perform housekeeping and clean-up duties to keep all areas clean and stocked.
• Coordinate with the Practice Manager on client issues, repairs, and equipment needs.

Specific Skills Required:

• Veterinary industry experience preferred but not required
• Minimum of two years of work experience in customer service
• Proficient with MS Office software; familiarity with veterinary practice management software preferred
• Ability to multi-task while managing high call volumes
• Excellent communication skills (verbal and written)
• Strong attention to detail
• Process end-of-day cash calculation
• Comfortable around all companion animals

Compensation:

$18-$20/hr depending on skillset and experience.