Veterinary Client Service Representative - Part-Time

Stonecreek Animal Hospital; Irvine (CA); On-site; USD 25,000 - 28,000; Part time

Job summary

Stonecreek Animal Hospital in Irvine, CA is seeking a Part Time Customer Service Representative (CSR) to join our team. The CSR will manage the front desk, assist clients, and ensure smooth daily operations.

Ideal candidates have 2+ years in customer service, are comfortable with veterinary environments, and can multi-task with a positive, professional demeanor. We offer a friendly clinic culture and opportunities to grow within Thrive Pet Healthcare network.

Qualifications

• Minimum of two years in customer service.
• Proficient with MS Office (Word, Excel).
• Familiarity with veterinary practice management software preferred.
• Ability to multi-task with high call volumes.
• Excellent written and verbal communication.
• Comfortable around all companion animals.

Responsibilities

• Greet clients and manage a multi-line phone system.
• Maintain accurate patient records in paperless software.
• Schedule appointments and confirm procedures; explain costs.
• Handle emails and online orders; provide timely responses.
• Ensure front desk cleanliness and stocked supplies.
• Collaborate with doctors, technicians, and the practice manager.

Skills

Customer service

MS Office

Vet software

Multitasking

Communication

Attention to detail

Cash handling

Animal friendly

Tools

MS Office

Job description

Description

Stonecreek Animal Hospital is hiring a Part Time CSR to join our team!

Location:

Irvine, CA

More than a word, care is present in everything you do. AtStonecreekAnimal Hospital, aThrive Pet Healthcarepartner, wetake action to empoweryour best care for pets, their families, and yourself.

We are a community of400clinics forming an extraordinary network of unparalleled resources and people. Through outstanding learning and career options, comprehensive benefits, and abundant support,you’llbe nurtured and appreciated for who you are and what you bring to the table. We come together in both the joys and heartaches of our profession to lift each other up through laughter and empathy.

And, wehaveplenty of fun along the way!

Whoweare

AtStonecreekAnimal Hospital,you’llfeel the warmth and openness of a small clinic, while having the opportunity andsupportof a united network.

StonecreekAnimal Hospital,locatedinIrvineCalifornia, is an outstanding, well-established small animal practice providing high-quality medicine. Staffed by exceptional veterinarians and veterinary professionals, we strive to provide the best possible medical care, surgical care, and dental care for our highly valued patients.Provide your best care with more bridges andfewerbarriers.

Passionate about pets and providing exemplary customer service and exceptional patient care,

Job Summary:

The Veterinary Client Service Representative (CSR) manages the front desk of the practice, providing patient and client support, maintaining accurate records, and ensuring cleanliness.

Key Duties & Responsibilities:

• Greet clients enthusiastically and manage a multi-line phone system.
• Maintain accurate patient records using paperless software and follow hospital policies.
• Gather client and patient history; educate clients on annual care.
• Schedule appointments, confirm daily procedures/surgeries, and explain costs in a positive manner.
• Handle incoming emails, process online pharmacy orders, and provide timely responses.
• Ensure client and patient comfort, communicate wait times, and maintain professional service.
• Collaborate with doctors, technicians, and the practice manager to support high-quality care.
• Perform housekeeping and clean-up duties to keep all areas clean and stocked.
• Coordinate with the Practice Manager on client issues, repairs, and equipment needs.

Specific Skills Required:

• Veterinary industry experience preferred but not required
• Minimum of two years of work experience in customer service
• Proficient with MS Office software; familiarity with veterinary practice management software preferred
• Ability to multi-task while managing high call volumes
• Excellent communication skills (verbal and written)
• Strong attention to detail
• Process end-of-day cash calculation
• Comfortable around all companion animals

Compensation:

$18-$20/hr depending on skillset and experience.