Veterinary Client Care Specialist — Growth & Benefits

Companion Pet; Milpitas (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401k with company match

PTO and mental health support

Employee discounts on services

Scrub allowance

Referral program

Job summary

Parktown Veterinary Clinic seeks a full-time Client Care Representative to be the warm, welcoming face of the practice, guiding clients and their pets through appointments and check-ins. You will handle multi-line phone systems, document important information, and help maintain smooth operations at the reception.

This role requires strong customer service, cash handling, and a genuine love for animals, contributing to a high-volume, collaborative care environment.

Qualifications

• 2+ years experience providing customer service in an animal care environment.
• Familiarity with veterinary terminology and protocols.
• Manage cash handling and financial transactions.

Responsibilities

• Greet clients and their pets, creating a welcoming first impression.
• Manage multi-line phone systems and document information accurately.
• Schedule, confirm, and manage appointments; assist with check-ins/check-outs.
• Maintain an inviting, clean reception area and support team coordination.

Skills

Customer service

Phone systems

Cash handling

Veterinary terminology

Education

High School Diploma/GED

Tools

Vet software

Job description

Parktown Veterinary Clinic seeks a full-time Client Care Representative to be the warm, welcoming face of the practice, guiding clients and their pets through appointments and check-ins. You will handle multi-line phone systems, document important information, and help maintain smooth operations at the reception.

This role requires strong customer service, cash handling, and a genuine love for animals, contributing to a high-volume, collaborative care environment.