Veterinary Client Care Specialist - Growth, Benefits & Impact

140397 Shadow Hills Pet Clinic LP; California (MO); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision

401(k) matching

Paid time off

Mentorship program

Career development

Job summary

AmeriVet is seeking a personable Client Service Representative to be the primary contact at the clinic, handling calls and in-person interactions to ensure a welcoming, efficient experience for clients and pets.

The CSR will manage appointments, educate clients, process payments, and maintain accurate client/pet records while supporting staff with administrative tasks and a calm, compassionate demeanor.

Qualifications

• Professional and friendly phone etiquette.
• Available to work weekends and holiday rotations, as needed.
• Ability to prioritize and complete tasks simultaneously.
• Problem solving and adaptability across multiple situations.
• HS Diploma or educational equivalent.
• Excellent customer service skills.
• Computer efficiency.
• Very detail-oriented.
• Preferred:Experience with Veterinary EMR (Avimark, Cornerstone).
• Preferred: One year of customer service representative experience.
• Preferred: Knowledge of veterinary medical terminology and procedures.

Responsibilities

• Understand, communicate, and prioritize appointments, client education and lobby triage for vaccines, wellness, parasite and retail needs.
• Operate a multi-line telephone system and route calls appropriately.
• Answer incoming calls, place calls on hold, transfer, and page staff as needed.
• Take and route messages for veterinarians and staff.
• Empathize with clients and remain professional when emotions run high.
• Stay calm in emergencies and ensure a positive first impression.
• Process payments and maintain an accurate cash drawer.
• Maintain updated client and pet records and obtain records from other clinics.
• Provide administrative support (scanning, updating records, faxing, emailing, etc.).
• Complete all tasks assigned by supervisors.

Job description

AmeriVet is seeking a personable Client Service Representative to be the primary contact at the clinic, handling calls and in-person interactions to ensure a welcoming, efficient experience for clients and pets.

The CSR will manage appointments, educate clients, process payments, and maintain accurate client/pet records while supporting staff with administrative tasks and a calm, compassionate demeanor.