Veterinary Receptionist

Companion Pet; Milpitas (CA); On-site; USD 29,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, and vision insurance

401k with company match

PTO and mental health support

Employee discounts on services

Scrub allowance

Referral program

Job summary

Parktown Veterinary Clinic seeks a full-time Client Care Representative to be the warm, welcoming face of the practice, guiding clients and their pets through appointments and check-ins. You will handle multi-line phone systems, document important information, and help maintain smooth operations at the reception.

This role requires strong customer service, cash handling, and a genuine love for animals, contributing to a high-volume, collaborative care environment.

Qualifications

• 2+ years experience providing customer service in an animal care environment.
• Familiarity with veterinary terminology and protocols.
• Manage cash handling and financial transactions.

Responsibilities

• Greet clients and their pets, creating a welcoming first impression.
• Manage multi-line phone systems and document information accurately.
• Schedule, confirm, and manage appointments; assist with check-ins/check-outs.
• Maintain an inviting, clean reception area and support team coordination.

Skills

Customer service

Phone systems

Cash handling

Veterinary terminology

Education

High School Diploma/GED

Tools

Vet software

Job description

Why Join Our Team

Parktown Veterinary Clinic is a fun and fast-paced general practice committed to providing exceptional care to our patients. We're dedicated to ensuring both animals and their owners feel comfortable and stress-free, with thoughtful touches like separate waiting rooms for cats and dogs.

As a small but mighty team with three full-time veterinarians, we maintain a dynamic high-volume schedule that includes surgeries, dentals, wellness checks, and more. Our collaborative environment keeps things fast, efficient, and enjoyable while delivering top-tier veterinary care to our community.

What Sets Us Apart

• Fast-Paced Environment: High-volume practice balancing efficiency with exceptional care
• Thoughtful Design: Separate waiting areas for cats and dogs to reduce patient stress
• Collaborative Team: Close-knit group of professionals working together for optimal outcomes
• Mentorship Focused: Strong emphasis on professional development and learning
• Positive Culture: Work hard and have fun alongside passionate, experienced colleagues

Join Parktown Veterinary Clinic to experience a veterinary career where your skills will flourish in a positive, team-oriented setting. We're seeking individuals who are passionate, driven, and ready to take their practice to the next level while enjoying a supportive workplace culture.

About This Role

As a full-time Client Care Representative, you'll be the warm, welcoming face of our veterinary practice! In this vital front-line position, you'll create positive first impressions with our clients and set the tone for their entire experience with us.

You'll be the compassionate bridge between our clients and their beloved pets' care, guiding pet parents through appointments, answering questions, and ensuring smooth operations at our reception area. This role combines your people skills, organizational abilities, and genuine love for animals to help us deliver exceptional veterinary care.

Our hiring process includes two interview stages: a brief, one-way video interview via Hireflix followed by an on-site interview. If selected to move forward, you'll receive a Hireflix invitation by email after applying, so please check your inbox and spam/junk folders.

What Success Looks Like

• Creating Exceptional First Impressions: You'll warmly greet clients and their pets, making them feel welcome and valued from the moment they contact our practice.
• Communication Excellence: You'll skillfully manage multi-line phone systems, gather and document important information accurately, and convey pet care instructions clearly and compassionately.
• Appointment Wizard: You'll masterfully schedule, confirm, and manage appointments while efficiently handling check-ins and check-outs with proper documentation.
• Team Coordination: You'll promptly alert appropriate departments when patients arrive, distribute daily schedules, and ensure patient files are properly prepared and updated.
• Professional Environment: You'll maintain an inviting, clean, and organized reception area that helps create a positive experience for clients and their pets.

What Makes You a Great Fit

• Providing a welcoming and professional first impression by greeting every client with efficiency and warmth
• Ability to multi-task and attend to multi-line phone systems and veterinary programs
• Proficient in handling high volume, high stress cases while maintaining professionalism
• Efficiently optimize clinic workflow through strategic appointment scheduling and proactive confirmation calls
• Maintaining any required documents or medical records
• Upholding rigorous hospital standards for cleanliness and organization
• Accurately handle deposits and financial transactions from clients
• Accurately educate clients on veterinary services and best practices for animal care

Education & Experience

• High School Diploma/GED or equivalent required
• 2+ years experience providing customer service in an animal care environment
• Familiarity with veterinary terminology and protocols
• Manage cash handling and financial transactions

How We'll Support You

• Competitive Pay: $21.00 - $24.00 per hour, commensurate with experience
• Comprehensive Benefits: Health, dental, and vision insurance, plus 401k with company match
• Growth Opportunities:Continuing education and professional development support
• Work-Life Balance:PTO and mental health assistance
• Perks:Employee discounts on services, a scrub allowance, and a referral program
• A Welcoming Team:We’re a hard-working and collaborative team where your voice matters!

EEO Statement

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.