Veterinary Client Services Pro — Compassionate CSR

Destination Pet, LLC; Westminster (CO); Hybrid; USD 28,000 - 32,000; Full time

Benefits offered by this job

Telehealth

401k

Pet Insurance

Employee discounts

Job summary

Destination Pet LLC operates at Church Ranch Veterinary Center and is seeking a Customer Service Representative to set the tone for client care, coordinate appointments, and support hospital operations.

The role requires previous client service experience in a veterinary or healthcare setting, excellent communication, and multitasking abilities in a busy environment. Telehealth and benefits are included; pay starts at $20–$23/hour DOE.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail in a fast-paced environment.
• Proficiency with computers and practice management software.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.

Skills

Client service

Communication

Multitasking

Healthcare

Tools

Practice management software

Job description

Destination Pet LLC operates at Church Ranch Veterinary Center and is seeking a Customer Service Representative to set the tone for client care, coordinate appointments, and support hospital operations.

The role requires previous client service experience in a veterinary or healthcare setting, excellent communication, and multitasking abilities in a busy environment. Telehealth and benefits are included; pay starts at $20–$23/hour DOE.