Pet Care CSR: Warm, Multitasker, Patient‑Focused

Destination Pet, LLC; Scottsdale (AZ); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Health benefits

401K

Discounted pet insurance

DailyPay

Job summary

Destination Pet, LLC is seeking a Client Service Representative for Raintree Pet Resort and Medical Center in Scottsdale. The CSR will welcome clients, answer inquiries, schedule appointments, process payments, and maintain patient records with professionalism and care.

The role requires client-service experience in veterinary or healthcare settings, excellent communication skills, and a compassionate, polished demeanor toward pets and their families.

Qualifications

• Previous experience in a client service role (veterinary or healthcare preferred).
• Exceptional communication, interpersonal, and organizational skills.
• Strong attention to detail and ability to multitask in a fast-paced environment.
• Proficiency with computers and, ideally, practice management software.
• A professional appearance and demeanor, with genuine compassion for pets and their owners.

Responsibilities

• Welcome clients and patients with warmth, professionalism, and empathy.
• Answer phone calls and emails promptly while providing accurate information.
• Manage appointment scheduling and maintain efficient client flow.
• Process payments and maintain precise client and patient records.
• Collaborate closely with veterinarians and medical staff to support patient care.
• Handle client concerns with discretion, understanding, and problem-solving skills.
• Uphold our hospital’s standards for client confidentiality and service excellence.
• Other duties as assigned.

Skills

Customer service

Communication

Organizational skills

Tools

Practice management software

Job description

Destination Pet, LLC is seeking a Client Service Representative for Raintree Pet Resort and Medical Center in Scottsdale. The CSR will welcome clients, answer inquiries, schedule appointments, process payments, and maintain patient records with professionalism and care.

The role requires client-service experience in veterinary or healthcare settings, excellent communication skills, and a compassionate, polished demeanor toward pets and their families.