Veterinary Client Care Specialist

Copeland-Veterinary-Hospital; The Lowlands (TN); On-site; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off (PTO) and paid holidays

Employee Assistance Program (EAP) for

Continuing education (CE) and career发展

Discounted pet care

Inclusive workplace culture

Job summary

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist (Client Care Representative) to join our compassionate, fast-paced, and collaborative team. As the first point of contact for our clients and patients, you'll play a vital role in creating an exceptional experience for pet owners while supporting outstanding veterinary care.

This is more than a front desk role—it's an opportunity to build meaningful relationships, grow your veterinary career, and

Qualifications

• Excellent communication and interpersonal skills.
• Strong organizational abilities and attention to detail.
• The ability to multitask and stay organized in a fast-paced setting.
• Comfort using computers, scheduling software, and technology.
• A calm, compassionate demeanor during emotional or stressful situations.
• A dependable work ethic and team-oriented attitude.
• Flexibility to work evenings, weekends, and occasional holidays as needed.

Responsibilities

• Greeting clients and patients with warmth, professionalism, and compassion.
• Answering multi-line phones and managing client communications.
• Scheduling appointments and coordinating patient visits.
• Processing payments and handling financial transactions accurately.
• Maintaining accurate medical records and client information.
• Supporting veterinarians and technicians with administrative tasks.
• Educating clients on hospital services and patient care recommendations.
• Maintaining a clean, organized, and welcoming reception area.
• Delivering exceptional customer service in a busy veterinary environment.

Skills

Excellent communication

Interpersonal skills

Multitasking

Organizational abilities

Calm demeanor

Team-oriented attitude

Evening/weekend flexibility

Tools

Scheduling software

Computer skills

Job description

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist (Client Care Representative) to join our compassionate, fast-paced, and collaborative team. As the first point of contact for our clients and patients, you'll play a vital role in creating an exceptional experience for pet owners while supporting outstanding veterinary care.

This is more than a front desk role—it's an opportunity to build meaningful relationships, grow your veterinary career, and