Full-Time Veterinary Client Care Specialist

Copeland Vet; Cookeville (TN); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off (PTO) and paid holidays

Employee Assistance Program (EAP)

Job summary

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a full-time Veterinary Receptionist (Client Care Representative) to join our compassionate team. You’ll be the first contact for clients and patients, creating exceptional experiences while supporting high-quality veterinary care.

Hours include four weekdays and some Saturdays, with potential for evening shifts as urgent care services expand. Competitive hourly compensation and benefits are offered.

Qualifications

• Experience in veterinary reception or customer-service roles preferred.
• Excellent verbal and written communication.
• Strong organization and attention to detail.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phones and manage client communications.
• Schedule appointments and coordinate patient visits.
• Process payments and handle financial transactions accurately.
• Maintain accurate medical records and client information.
• Support veterinarians and technicians with administrative tasks.
• Educate clients on hospital services and patient care recommendations.
• Keep reception area clean, organized, and welcoming.
• Deliver outstanding customer service in a fast-paced environment.

Skills

Communication skills

Multitasking

Phone etiquette

Customer service

Tools

Scheduling software

Billing software

Job description

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a full-time Veterinary Receptionist (Client Care Representative) to join our compassionate team. You’ll be the first contact for clients and patients, creating exceptional experiences while supporting high-quality veterinary care.

Hours include four weekdays and some Saturdays, with potential for evening shifts as urgent care services expand. Competitive hourly compensation and benefits are offered.