Part-Time Veterinary Client Concierge

Innovetive Petcare; Cookeville (TN); On-site; USD 19,000 - 23,000; Part time

Job summary

Flatt Veterinary Clinic in Cookeville, TN is seeking a friendly Part-Time Client Service Representative (CSR) to join our reception team. The CSR serves as the first and last point of contact for clients and their pets, delivering a warm, professional experience and handling scheduling, payments, and records.

This part-time role offers a weekday and Saturday schedule, opportunities to cover vacations or busy periods, and a chance to contribute to an inviting veterinary environment that values

Qualifications

• Friendly, dependable, and compassionate with pets and families.
• Detail-oriented with ability to multitask.
• Strong communication skills for client interactions.
• Comfortable using veterinary practice software.
• Flexible and able to cover vacations, illnesses, seasonal needs.

Responsibilities

• Welcome clients and their pets with a warm, friendly attitude.
• Provide exceptional customer service in person and on the phone.
• Schedule, confirm, reschedule, and cancel appointments.
• Check clients in and out efficiently.
• Collect payments and explain invoices and services.
• Maintain accurate client and patient information in the PMS.
• Communicate with veterinarians and staff.
• Assist with front-desk duties and general admin.
• Help coordinate client flow and minimize wait times.

Skills

Friendly

Approachable

Dependable

Compassionate

Detail-oriented

Fast-paced

Strong communicator

Team player

Computers

Calm under pressure

Willing to learn

Flexible coverage

Job description

Flatt Veterinary Clinic in Cookeville, TN is seeking a friendly Part-Time Client Service Representative (CSR) to join our reception team. The CSR serves as the first and last point of contact for clients and their pets, delivering a warm, professional experience and handling scheduling, payments, and records.

This part-time role offers a weekday and Saturday schedule, opportunities to cover vacations or busy periods, and a chance to contribute to an inviting veterinary environment that values