Veterinary Receptionist

Copeland Vet; Cookeville (TN); Hybrid; USD 19,000 - 23,000; Full time

Benefits offered by this job

Medical insurance

401(k) with company match

Paid time off (PTO) and paid holidays

Employee Assistance Program (EAP)

Job summary

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a full-time Veterinary Receptionist (Client Care Representative) to join our compassionate team. You’ll be the first contact for clients and patients, creating exceptional experiences while supporting high-quality veterinary care.

Hours include four weekdays and some Saturdays, with potential for evening shifts as urgent care services expand. Competitive hourly compensation and benefits are offered.

Qualifications

• Experience in veterinary reception or customer-service roles preferred.
• Excellent verbal and written communication.
• Strong organization and attention to detail.

Responsibilities

• Greet clients and patients warmly and professionally.
• Answer multi-line phones and manage client communications.
• Schedule appointments and coordinate patient visits.
• Process payments and handle financial transactions accurately.
• Maintain accurate medical records and client information.
• Support veterinarians and technicians with administrative tasks.
• Educate clients on hospital services and patient care recommendations.
• Keep reception area clean, organized, and welcoming.
• Deliver outstanding customer service in a fast-paced environment.

Skills

Communication skills

Multitasking

Phone etiquette

Customer service

Tools

Scheduling software

Billing software

Job description

Veterinary Receptionist

Department: Receptionists

Employment Type: Full Time

Location: Cookeville, Tennessee

Compensation: $14.00 - $17.00 / hour

Description

Join a Veterinary Team That Puts Pets, Clients, and People First

Do you love helping people just as much as you love animals? Are you looking for a long-term career opportunity where you can make a difference every day while working alongside a supportive veterinary team?

Copeland Veterinary Hospital in Cookeville, Tennessee is seeking a Full-Time Veterinary Receptionist (Client Care Representative) to join our compassionate, fast-paced, and collaborative team. As the first point of contact for our clients and patients, you’ll play a vital role in creating an exceptional experience for pet owners while supporting outstanding veterinary care.

This is more than a front desk job - it’s an opportunity to build meaningful relationships, grow your veterinary career, and become part of a hospital that has proudly served the Upper Cumberland community for more than 55 years.

We are looking for someone who is passionate about client service, enjoys working with people and pets, and is interested in building a long-term career within veterinary medicine. Our team values collaboration, compassion, reliability, and a positive attitude.

If you thrive in a busy environment, enjoy multitasking, and take pride in providing outstanding customer service, we’d love to meet you.

Full-Time Position

Hours will vary based on hospital needs, but a full-time team member can generally expect:

• Four full weekdays per week
• At least every other Saturday
• Weekday shifts may range from:
  • 7:30 AM - 5:30 PM
  • 10:30 AM - 7:30 PM
  • Occasionally later based on hospital needs
• Saturday hours: 8:00 AM - 12:00 PM
• Flexibility for evening shifts is highly preferred as we continue expanding our urgent care services, with future opportunities for shifts extending until 10:00 PM

Compensation: $14.00 - $17.00 per hour, depending on experience

Some of the responsibilities you will own in this role:

• Greeting clients and patients with warmth, professionalism, and compassion
• Answering multi-line phones and managing client communications
• Scheduling appointments and coordinating patient visits
• Processing payments and handling financial transactions accurately
• Maintaining accurate medical records and client information
• Supporting veterinarians and technicians with administrative tasks
• Educating clients on hospital services and patient care recommendations
• Maintaining a clean, organized, and welcoming reception area
• Delivering exceptional customer service in a busy veterinary environment

Qualifications:

• Previous veterinary receptionist, veterinary assistant, healthcare, or customer service experience preferred
• Excellent communication and interpersonal skills
• Strong organizational abilities and attention to detail
• The ability to multitask and stay organized in a fast-paced setting
• Comfort using computers, scheduling software, and technology
• A calm, compassionate demeanor during emotional or stressful situations
• A dependable work ethic and team-oriented attitude
• Flexibility to work evenings, weekends, and occasional holidays as needed

Full-Time Team Member Benefits Include:

As part of Innovetive Petcare, we offer a comprehensive benefits package designed to support your personal and professional wellbeing:

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO) and paid holidays
• Employee Assistance Program (EAP) for mental health support
• Continuing education (CE) opportunities and career development
• Discounted pet care
• A fun, inclusive, and supportive workplace culture