Veterinary Client Care Specialist

Pinedale Online; Pinedale (WY); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical coverage

Dental coverage

Personal pet care benefits

Job summary

Pinedale Animal Hospital is hiring a full-time Customer Service Representative to begin a career in the veterinary field. The role emphasizes friendly client service, accurate data handling, and professional interaction with clients and pets.

Responsibilities include answering calls, scheduling visits, processing payments, and maintaining medical records while upholding hospital values. Competitive pay with benefits may apply.

Qualifications

• Excellent client service and communication skills.
• Computer literacy and familiarity with payment processing.
• Ability to multi-task and handle stressful situations.
• Friendly, professional attitude with animals and clients.
• Genuine interest in veterinary care and helping the community.

Responsibilities

• Greet clients and pets by name with a smile and positive attitude.
• Answer phones promptly using a multi-line phone system and route inquiries.
• Schedule appointments and surgeries per hospital guidelines; confirm bookings.
• Enter charges and explain invoices; process payments and verify IDs.
• Maintain and update client records with accurate contact details.
• Provide routine prescription information and advise on retail items.
• Observe and uphold hospital core values and mission.

Skills

Customer service

Communication

Computer literacy

Payments processing

Multi-tasking

Stress management

Tools

Phone system

Job description

Pinedale Animal Hospital is hiring a full-time Customer Service Representative to begin a career in the veterinary field. The role emphasizes friendly client service, accurate data handling, and professional interaction with clients and pets.

Responsibilities include answering calls, scheduling visits, processing payments, and maintaining medical records while upholding hospital values. Competitive pay with benefits may apply.