Pet-Friendly Client Care Specialist | Vet Front Desk

VetEvolve; Charlotte (NC); On-site; CAD 38,000 - 47,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee Assistance Program

Job summary

VetEvolve is seeking a Client Service Representative for a mixed pet veterinary hospital in Charlotte, NC. You will deliver exceptional in-person and phone-based client service while supporting the veterinary team with patient flow and documentation.

Successful candidates will have a high school diploma and strong communication skills. The role involves handling payments, scheduling, and maintaining accurate records in a fast-paced hospital environment.

Qualifications

• High school diploma or equivalent required.
• Experience in animal care or veterinary support is valued.
• Clear communication and computer literacy are essential.

Responsibilities

• Greet clients and patients warmly and provide attentive service on site.
• Check-in/out patients and relay status updates to the team.
• Maintain client communications via phone, email, and mail with follow-ups.

Skills

Customer service

Communication

Computer literacy

Cash handling

Teamwork

Empathy

Education

High school diploma

Tools

Practice management software

Microsoft Office

Job description

VetEvolve is seeking a Client Service Representative for a mixed pet veterinary hospital in Charlotte, NC. You will deliver exceptional in-person and phone-based client service while supporting the veterinary team with patient flow and documentation.

Successful candidates will have a high school diploma and strong communication skills. The role involves handling payments, scheduling, and maintaining accurate records in a fast-paced hospital environment.