Dynamic Veterinary Client Service Specialist

VetEvolve; Arnold (MD); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

401(k) retirement plan

Paid time off

Paid holidays

Employee assistance program

Job summary

The Arnold Veterinary Hospital, part of VetEvolve, is seeking a Client Service Representative to create a positive first impression for clients and their pets. You will handle in-person and phone interactions with empathy, supporting the hospital team.

Your responsibilities include check-in/out, scheduling, record management, and assisting veterinarians and staff. A flexible schedule, strong communication, and the ability to lift up to 50 pounds are required to thrive in our fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Previous animal care or veterinary background valued.
• Proficient with computer systems, email, and scheduling tools.
• Accurate data entry and record-keeping skills.
• Basic math for cash handling and billing.
• Manual dexterity for typing and handling patients or supplies.
• Strong written and verbal communication; professional, empathetic service.
• Ability to lift up to 50 pounds and assist with animal handling as needed.

Responsibilities

• Greet clients and patients warmly, offering empathetic, attentive service.
• Check-in and check-out efficiently; liaise with hospital staff.
• Maintain client communications via phone, email, and mail.
• Schedule and forward appointments; triage based on urgency.
• Explain hospital services, vaccinations, diagnostics, and aftercare.
• Handle sensitive situations with tact and professionalism.
• Maintain accurate patient records and assist with billing and deposits.
• Assist the veterinary team with administrative tasks and patient care.
• Keep the hospital environment clean, organized, and safe.
• Participate in opening, closing, and weekend duties as assigned.

Skills

Customer service

Communication

Data entry

Cash handling

Team support

Professional demeanor

Education

High school diploma or equivalent

Tools

Practice management software

Microsoft Office

Job description

The Arnold Veterinary Hospital, part of VetEvolve, is seeking a Client Service Representative to create a positive first impression for clients and their pets. You will handle in-person and phone interactions with empathy, supporting the hospital team.

Your responsibilities include check-in/out, scheduling, record management, and assisting veterinarians and staff. A flexible schedule, strong communication, and the ability to lift up to 50 pounds are required to thrive in our fast-paced setting.