Veterinary Client Care Coordinator

amerivet; Castro Valley (CA); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

401(k) matching

Student loan assistance

Paid time off

Job summary

AmeriVet in Castro Valley, CA seeks a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, field calls, update patient records, and ensure smooth communication between clients and the medical team to deliver exceptional service.

We offer growth opportunities, a supportive team, competitive hourly pay, benefits, and a path to advance within a mission-driven veterinary network.

Qualifications

• High school diploma or equivalent required.
• Excellent communication and compassionate client service.
• Prior customer service experience, preferably in veterinary/healthcare.
• Tech-savvy with scheduling software and online tools.
• Strong organizational skills and multitasking ability.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments and manage reminders for clients and veterinarians.
• Maintain client and patient records in the practice management system.
• Process billing transactions and assist with daily operations.

Skills

Excellent communication

Customer service

Tech proficiency

Organizational skills

Education

High school diploma or equivalent

Job description

AmeriVet in Castro Valley, CA seeks a Client Service Representative to be the first and last point of contact for clients. You will manage appointments, field calls, update patient records, and ensure smooth communication between clients and the medical team to deliver exceptional service.

We offer growth opportunities, a supportive team, competitive hourly pay, benefits, and a path to advance within a mission-driven veterinary network.