Veterinary Client Experience Lead

Dewittvets; San Rafael (CA); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Referral program

Career development opportunities

CE programs provided by AmeriVet at NO

Health, dental, vision, life insurance

401(k) matching

Paid time off and holidays

Job summary

Animal Medical Center San Rafael is seeking a Customer Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, update records, and ensure clear, compassionate communication between clients and veterinary staff.

The role requires a high school diploma or equivalent, strong organization, and experience in customer service. A supportive team and opportunities for growth are highlighted in this AmeriVet environment.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service and schedule appointments.
• Use technology to send reminders, confirmations, and follow-up messages to keep care on track.
• Greet clients warmly and ensure a positive experience throughout the visit.
• Update client and patient records accurately in the practice management system and process billing.
• Provide clients with post-visit instructions and assist with daily practice operations as needed.

Job description

Animal Medical Center San Rafael is seeking a Customer Service Representative to be the first and last point of contact for clients. You will manage appointments, answer calls, update records, and ensure clear, compassionate communication between clients and veterinary staff.

The role requires a high school diploma or equivalent, strong organization, and experience in customer service. A supportive team and opportunities for growth are highlighted in this AmeriVet environment.