Part-Time Pet Care Client Concierge

Boulevard Pet Hospital; Castro Valley, Northern (CA, KY); Hybrid; USD 23,000 - 28,000; Part time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Mental health resources

401(k) matching

Student loan assistance

Paid time off

Job summary

AmeriVet's Castro Valley clinic is hiring a part-time Customer Service Representative to be the first and last point of contact for clients. You will handle calls, emails, scheduling, and client communications, ensuring a smooth flow of information to the veterinary team.

You will update records, assist with billing, and help the reception area run efficiently while delivering empathetic service to pets and their families.

Qualifications

• High school diploma or equivalent work experience.
• Excellent verbal and written communication skills.
• Prior customer service experience, preferably in veterinary or healthcare.
• Basic proficiency with scheduling software and online platforms.
• Strong organizational skills and multitasking ability.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments and manage reminders.
• Greet clients and maintain a positive experience.
• Gather medical information and triage inquiries.
• Update client records and process billing.
• Assist with practice operations and promote services.

Skills

Communication

Customer service

Healthcare experience

Tech literacy

Organization

Education

High school diploma

Job description

AmeriVet's Castro Valley clinic is hiring a part-time Customer Service Representative to be the first and last point of contact for clients. You will handle calls, emails, scheduling, and client communications, ensuring a smooth flow of information to the veterinary team.

You will update records, assist with billing, and help the reception area run efficiently while delivering empathetic service to pets and their families.