Veterinary Client Care Coordinator

A Caring Doctor (Minnesota), P.A.; Albuquerque (NM); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Health Insurance

401(k) Plan

Paid Time Off

Job summary

Banfield Pet Hospital in Albuquerque seeks a Customer Service Professional to manage client and pet flow, support the veterinary team, and educate clients on wellness plans and preventive care. You’ll greet clients, schedule visits, process transactions, and help ensure a welcoming hospital environment.

The role emphasizes strong customer service, communication, and the ability to handle busy periods while maintaining patient care standards.

Qualifications

• Experience in customer service preferred.
• Ability to educate clients about pet health and wellness plans.
• Strong communication and interpersonal skills.

Responsibilities

• Guide clients and pets through the hospital flow to support the veterinary team.
• Promote hospital services and ensure smooth check-in and check-out for clients.
• Educate clients about Optimum Wellness Plans and preventive care.
• Assist with paperwork, enter pet data, and manage invoices and appointments.
• Handle payments and follow opening/closing procedures.

Skills

Customer service

Pet health knowledge

Communication

Education

High School Diploma or equivalent

Job description

Banfield Pet Hospital in Albuquerque seeks a Customer Service Professional to manage client and pet flow, support the veterinary team, and educate clients on wellness plans and preventive care. You’ll greet clients, schedule visits, process transactions, and help ensure a welcoming hospital environment.

The role emphasizes strong customer service, communication, and the ability to handle busy periods while maintaining patient care standards.