Veterinary Care Coordinator - Front Desk & Client Support

PetVet Care Centers; Baltimore, Northern (MD, KY); Hybrid; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical insurance

Parental leave

401(k) with discretionary contribution

Team member pet discounts

Calm app access and 24/7 EAP

CE stipends and career development

Job summary

Falls Road Animal Hospital in Baltimore, MD, is seeking a Veterinary Receptionist (Care Coordinator) to join a high-performing team dedicated to compassionate animal care. The role emphasizes excellent client service, front-desk operations, and coordination within a busy AAHA-accredited practice.

Founded by Dr. Kim Hammond, Falls Road Animal Hospital serves a large community with a 24/7 emergency mindset and a focus on preventive care, surgery, and exotic pet medicine.

Qualifications

• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Excellent customer service skills, providing courteous and prompt assistance.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Organizational skills

Communication

Multitasking

Education

High school diploma or GED

Tools

Practice management software

Job description

Falls Road Animal Hospital in Baltimore, MD, is seeking a Veterinary Receptionist (Care Coordinator) to join a high-performing team dedicated to compassionate animal care. The role emphasizes excellent client service, front-desk operations, and coordination within a busy AAHA-accredited practice.

Founded by Dr. Kim Hammond, Falls Road Animal Hospital serves a large community with a 24/7 emergency mindset and a focus on preventive care, surgery, and exotic pet medicine.