Veterinary Client Care Coordinator

Petvet-Care-Centers; Baltimore (MD); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

Job summary

PetVet Care Centers’ Falls Road Animal Hospital in Baltimore, MD is seeking a Care Coordinator to join our team. You will handle front-desk duties, client communication, and hospital workflow to ensure exceptional service and smooth daily operations.

We value compassionate, organized individuals with strong customer service skills, basic clerical experience, and the ability to lift up to 50 pounds. Training is provided and opportunities for growth exist within our AAHA-accredited, 24/7 practice.

Qualifications

• Must be 18 years of age or older.
• High school diploma or GED required, or equivalent combination.
• Knowledge of clerical procedures and ability to organize files and records.
• Excellent customer service skills, providing courteous and prompt assistance.
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Clerical procedures

Data entry

Physical fitness

Education

High school diploma or GED

Tools

Practice management software

Job description

PetVet Care Centers’ Falls Road Animal Hospital in Baltimore, MD is seeking a Care Coordinator to join our team. You will handle front-desk duties, client communication, and hospital workflow to ensure exceptional service and smooth daily operations.

We value compassionate, organized individuals with strong customer service skills, basic clerical experience, and the ability to lift up to 50 pounds. Training is provided and opportunities for growth exist within our AAHA-accredited, 24/7 practice.