Veterinary Care Coordinator & Front Desk Specialist

Petvet-Care-Centers; Gaithersburg (MD); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app & EAP

CE stipends and career development

Job summary

PetVet Care Centers’ Veterinary Referral Associates in Gaithersburg, MD is seeking a Veterinary Receptionist (Care Coordinator) for swing shift to join our team. This role delivers exceptional client service, handles front-desk operations, and supports the hospital with administrative tasks.

You will manage calls, schedule appointments, weigh and check-in pets, and assist with medications while maintaining accurate records and a positive, collaborative attitude in a fast-paced environment.

Qualifications

• 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Candidate MUST have experience working in a veterinary hospital.
• Candidate must have at least 2 years of experience working in customer service (veterinary, restaurant, retail, or service business).
• Must have sound decision-making skills and be able to multi-task in a stressed environment.
• Excellent communication and client service skills.
• Ability to work individually and in a team-oriented environment.
• Ability to take direction and handle money accurately.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Veterinary hospital experience

Customer service

Cash handling

Multi-tasking

Communication skills

Education

High school diploma or GED

Tools

Cornerstone

Job description

PetVet Care Centers’ Veterinary Referral Associates in Gaithersburg, MD is seeking a Veterinary Receptionist (Care Coordinator) for swing shift to join our team. This role delivers exceptional client service, handles front-desk operations, and supports the hospital with administrative tasks.

You will manage calls, schedule appointments, weigh and check-in pets, and assist with medications while maintaining accurate records and a positive, collaborative attitude in a fast-paced environment.