Veterinary Front Desk Coordinator | Excellent Benefits

Annapolis Cat Hospital; Annapolis (MD); On-site; USD 22,000 - 26,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k)

Employee pet discount

Job summary

Bay Ridge Animal Hospital and Annapolis Cat Hospital in Annapolis, MD is seeking a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients. You will excel in a fast-paced environment, communicating clearly and showing passion for animal care.

The role includes greeting clients, handling payments, scheduling appointments, and contributing to a positive client experience.

Qualifications

• Previous experience as a veterinary receptionist is required.
• Strong organizational and multitasking skills.
• Ability to maintain a calm, professional, and positive demeanor.

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Veterinary receptionist experience

Strong organizational skills

Calm professional demeanor

Job description

Bay Ridge Animal Hospital and Annapolis Cat Hospital in Annapolis, MD is seeking a full-time Front-Desk Receptionist to be the first point of contact for our veterinary clients. You will excel in a fast-paced environment, communicating clearly and showing passion for animal care.

The role includes greeting clients, handling payments, scheduling appointments, and contributing to a positive client experience.