Veterinary Care Coordinator - Reception & Client Care

Vravet; Gaithersburg, Northern (MD, KY); Hybrid; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Calm app and 24/7 EAP

Job summary

Veterinary Referral Associates in Gaithersburg, MD seeks an Internal Medicine Veterinary Receptionist (Care Coordinator) to join a high-performing team. This role supports the hospital with administrative and client-facing tasks, aligning with roles like Veterinary Receptionist and Client Care Specialist.

The hospital is AAHA-accredited and offers a broad range of services, including internal medicine and 24/7 emergency care.

Qualifications

• Applicants must be 18 years of age or older.
• High school diploma or equivalent.
• Prior experience in a veterinary hospital is required.
• Minimum of 2 years of experience in fast-paced customer service, preferably in the veterinary/medical field.
• Proficiency in working with high-volume multi-line phone systems.
• Familiarity with common veterinary medical terminology and the ability to recognize signs and symptoms indicative of emergency patient conditions.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Phone system

Veterinary terminology

Client empathy

Education

High school diploma

Tools

Idexx Cornerstone

Job description

Veterinary Referral Associates in Gaithersburg, MD seeks an Internal Medicine Veterinary Receptionist (Care Coordinator) to join a high-performing team. This role supports the hospital with administrative and client-facing tasks, aligning with roles like Veterinary Receptionist and Client Care Specialist.

The hospital is AAHA-accredited and offers a broad range of services, including internal medicine and 24/7 emergency care.