Veterinary Care Coordinator - Front Desk & Client Care

PetVet Care Centers; Cincinnati (OH); On-site; USD 29,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Grant Circle

Culture of Care

Job summary

PetVet Care Centers’ Eastgate Animal Hospital in Cincinnati, Ohio seeks a Full-Time Veterinary Receptionist (Care Coordinator) to join the team. The role focuses on delivering exceptional client service, managing appointments, and supporting hospital operations in a busy veterinary setting.

Responsibilities include handling inquiries, processing payments, data entry in practice software, and assisting with retail items while maintaining a welcoming lobby and calm atmosphere for clients and

Qualifications

• High school diploma or GED required, or equivalent.
• Prior veterinary experience is required.
• Customer service experience is required; experience as a receptionist in a veterinary hospital or clinic is preferred.
• Basic computer skills and experience using computer systems.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Multitasking

Multi-line phone

Education

High school diploma or GED

Tools

Cornerstone

Job description

PetVet Care Centers’ Eastgate Animal Hospital in Cincinnati, Ohio seeks a Full-Time Veterinary Receptionist (Care Coordinator) to join the team. The role focuses on delivering exceptional client service, managing appointments, and supporting hospital operations in a busy veterinary setting.

Responsibilities include handling inquiries, processing payments, data entry in practice software, and assisting with retail items while maintaining a welcoming lobby and calm atmosphere for clients and