Veterinary Care Coordinator - Front Desk Pro

Carrollcountyah; Carrollton (GA); Hybrid; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical/Dental/Vision

Paid Parental Leave

401(k) plan

Pet discounts

Wellbeing support

CE stipends

Relief fund

Local hospital culture

Job summary

PetVet Care Centers’ Carroll County Animal Hospital at Columbia Drive in Carrollton, Georgia is seeking a dedicated Veterinary Receptionist (Care Coordinator) to join our team. You will provide frontline client service, manage appointments, and handle billing and records in a fast-paced, pet-focused environment.

The role emphasizes compassionate customer care, accurate cash handling, and multitasking across reception, scheduling, and basic client education.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• Knowledge of clerical procedures and ability to organize files and records
• Excellent customer service skills, providing courteous and prompt assistance
• Accurate cash handling and cashiering abilities
• Strong multitasking skills with attention to detail
• Ability to work at a keyboard or workstation for extended periods and perform physical tasks such as standing, walking, climbing, and lifting animals up to 50 pounds

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being
• Assists with medication pickups, inquiries, and provides information about services and products
• Inputs and manages data in practice management software, including billing and accounts
• Assists with retail sales, weighing pets, processing faxes, and maintaining records
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions

Skills

Customer service

Cash handling

Multitasking

Clerical procedures

Job description

PetVet Care Centers’ Carroll County Animal Hospital at Columbia Drive in Carrollton, Georgia is seeking a dedicated Veterinary Receptionist (Care Coordinator) to join our team. You will provide frontline client service, manage appointments, and handle billing and records in a fast-paced, pet-focused environment.

The role emphasizes compassionate customer care, accurate cash handling, and multitasking across reception, scheduling, and basic client education.