Veterinary Care Coordinator: Client Experience Lead

PetVet Care Centers; Vienna (VA); Hybrid; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Parental Leave

401(k)

Job summary

PetVet Care Centers' Hope Advanced Veterinary Center in Vienna, Virginia is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will be the first point of contact for clients, coordinating communication between clients, veterinarians, nursing staff, and specialty departments to ensure a seamless care experience for every pet.

This role emphasizes compassionate service, accurate scheduling, and clear financial coordination.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience
• Previous customer service experience required; veterinary or healthcare experience preferred.
• Ability to multitask while maintaining exceptional attention to detail in a fast-paced environment.
• Excellent verbal and written communication skills.
• Ability to remain calm, compassionate, and solution-oriented during emergency situations.
• Proficiency with Microsoft Office, email, and practice management software.
• Ability to learn veterinary terminology, hospital workflows, and financial policies.
• Ability to work evenings, weekends, and holidays as required.

Responsibilities

• Welcome clients and patients with professionalism, empathy, and compassion.
• Deliver exceptional customer service in person, by telephone, and through electronic communication.
• Build trusting relationships with clients while maintaining professionalism and confidentiality.
• Support clients experiencing emotional or stressful situations with patience, compassion, and understanding.
• Educate clients regarding hospital services, scheduling, payment options, and hospital policies.
• Respond professionally to client concerns and elevate issues appropriately when needed.

Skills

Customer service

Verbal communication

Written communication

Microsoft Office

Practice management software

Multitasking

Attention to detail

Teamwork

Flexibility

Emergency calm

Education

High school diploma or GED

Equivalent education/experience

Job description

PetVet Care Centers' Hope Advanced Veterinary Center in Vienna, Virginia is seeking a Veterinary Receptionist (Care Coordinator) to join our team. You will be the first point of contact for clients, coordinating communication between clients, veterinarians, nursing staff, and specialty departments to ensure a seamless care experience for every pet.

This role emphasizes compassionate service, accurate scheduling, and clear financial coordination.