Veterinary Care Coordinator — Client Services

Grasslandpetvet; Franklin (TN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid parental leave

401(k) with discretionary contribution

Team member discounts

Job summary

PetVet Battlewood in Franklin, Tennessee, is seeking Veterinary Receptionists (Care Coordinators) to join our team. This role focuses on delivering an Ultimate Care Experience with exceptional service for pets and clients, while supporting the hospital’s admin and front-desk operations.

Join a five-doctor General Practice known for comprehensive care. The ideal candidate has strong customer service skills, basic data entry, and comfort with scheduling and payments.

Qualifications

• Applicants must be 18 years of age or older to be considered for this position.
• High school diploma or GED required, or equivalent combination of education, certification, training, and/or experience.
• Preferred experience in medical reception.

Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer service

Communication

Data entry

Cash handling

Education

High school diploma or GED

Job description

PetVet Battlewood in Franklin, Tennessee, is seeking Veterinary Receptionists (Care Coordinators) to join our team. This role focuses on delivering an Ultimate Care Experience with exceptional service for pets and clients, while supporting the hospital’s admin and front-desk operations.

Join a five-doctor General Practice known for comprehensive care. The ideal candidate has strong customer service skills, basic data entry, and comfort with scheduling and payments.