Pet Care & Client Experience Coordinator

VCA Inc.; Herndon (VA); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

Comprehensive Medical, Dental and Vision Insurance

Generous 401(k) and Roth retirement plans

Paid Time Off and holidays

Mental Health and Wellbeing resources

Continuing Education Allowance

Job summary

VCA Inc. in Herndon, Virginia is seeking a Client Service Coordinator to manage the flow of clients and pets while maximizing team productivity. You will provide exceptional service and educate clients about their pets' health.

The ideal candidate should have a high school diploma and experience in customer service, preferably in a medical background. This role requires multi-tasking and strong communication skills within a fast-paced environment.

Qualifications

• Minimum one year related experience required with customer service preferred.
• Medical background with medical terminology training is preferred.

Responsibilities

• Drive the flow of clients and pets through the hospital.
• Actively recruit new clients by promoting hospital services.
• Maximize the productivity of the veterinary medical team.

Skills

Leadership

Customer Focus

Peer Relationships

Integrity & Trust

Action Oriented

Communication Skills

Client Service Skills

Time Management

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

VCA Inc. in Herndon, Virginia is seeking a Client Service Coordinator to manage the flow of clients and pets while maximizing team productivity. You will provide exceptional service and educate clients about their pets' health.

The ideal candidate should have a high school diploma and experience in customer service, preferably in a medical background. This role requires multi-tasking and strong communication skills within a fast-paced environment.