Veterinary Care Coordinator: Client Experience Champion

PetVet Care Centers; Vienna (VA); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support — Calm app

CE stipends and career development

Grant Circle — relief fund

Local hospital culture backed by natl.

Job summary

PetVet Care Centers in Vienna, VA is seeking a Veterinary Receptionist (Care Coordinator) to join our Hope Advanced Veterinary Center team. You will be the first contact for clients and coordinate communication between clients, veterinarians, nursing staff, and specialty departments to create a seamless patient experience.

The role emphasizes compassionate service, accurate scheduling, and clear financial coordination, with opportunities to advance within a national network and a culture that

Qualifications

• High school diploma or GED required.
• Previous customer service experience required; veterinary experience preferred.
• Ability to multitask in a fast-paced environment.
• Excellent verbal and written communication skills.
• Proficiency with Microsoft Office and practice management software.
• Willingness to work evenings, weekends, and holidays.

Responsibilities

• Greet clients and patients with professionalism and empathy.
• Coordinate patient arrivals, appointments, and transfers.
• Explain estimates and hospital policies to clients.
• Process invoices and client payments; handle applicable payment options.
• Maintain electronic medical records and manage communications.
• Collaborate with veterinarians, nursing staff, and departments to ensure smooth care transitions.

Skills

Customer service

Excellent communication

Multitasking

Calm under pressure

Office software

Vet terminology

Education

High school diploma or GED

Job description

PetVet Care Centers in Vienna, VA is seeking a Veterinary Receptionist (Care Coordinator) to join our Hope Advanced Veterinary Center team. You will be the first contact for clients and coordinate communication between clients, veterinarians, nursing staff, and specialty departments to create a seamless patient experience.

The role emphasizes compassionate service, accurate scheduling, and clear financial coordination, with opportunities to advance within a national network and a culture that