Care Coordinator: Veterinary Reception & Client Support

AAVMP; Englewood, Northern (CO, KY); Hybrid; USD 25,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

Job summary

PetVet Care Centers VRCC Veterinary Specialty & Emergency Hospital in Englewood, Colorado is seeking a Veterinary Receptionist (Care Coordinator) to deliver exceptional client service and support a high-performing veterinary team.

The role involves handling front-desk duties, scheduling, basic pet emergencies, and guiding clients through our care options while collaborating with specialists and support staff. Competitive benefits accompany a culture of care and teamwork.

Qualifications

• Requires 18+ years of age or older.
• High school diploma or GED required, or equivalent.
• Has Customer Service and Veterinary experience.

Responsibilities

• Provides excellent customer service in-person, over the phone, and in high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Skills

Customer Service

Veterinary experience

Education

High school diploma or GED

Job description

PetVet Care Centers VRCC Veterinary Specialty & Emergency Hospital in Englewood, Colorado is seeking a Veterinary Receptionist (Care Coordinator) to deliver exceptional client service and support a high-performing veterinary team.

The role involves handling front-desk duties, scheduling, basic pet emergencies, and guiding clients through our care options while collaborating with specialists and support staff. Competitive benefits accompany a culture of care and teamwork.