Veterans Services Office Specialist

State of North Carolina - Military & Veterans Affairs; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The NC Department of Military & Veterans Affairs (DMVA) seeks an Administrative Specialist I for the Veterans Service Center in Winston-Salem, NC. You will answer multi-line calls, greet visitors, and provide basic benefits information.

Proficiency in Microsoft Office and Salesforce CRM is required; experience with filing systems and handling confidential information is expected. Salary ranges from $39,244 to $68,679 per year.

Qualifications

• Documented experience using a multi-line telephone system.
• Experience handling sensitive and/or confidential information appropriately.
• Experience using Microsoft Office products (Word, Excel, Outlook).
• Experience with filing systems and office machines.

Responsibilities

• Provide office support for the Veterans Service Center.
• Answer a multi-line phone system, greet visitors, and provide benefits information.
• Use Salesforce CRM to collect and store data on veterans claims.

Skills

Telephone system

Confidential information handling

Microsoft Office

CRM data handling

Education

High school diploma or GED

2 years related admin experience

Tools

Salesforce CRM

Job description

The NC Department of Military & Veterans Affairs (DMVA) seeks an Administrative Specialist I for the Veterans Service Center in Winston-Salem, NC. You will answer multi-line calls, greet visitors, and provide basic benefits information.

Proficiency in Microsoft Office and Salesforce CRM is required; experience with filing systems and handling confidential information is expected. Salary ranges from $39,244 to $68,679 per year.