Administrative Specialist I

Military & Veterans Affairs; Kinston (NC); In loco; USD 39.000 - 69.000; Tempo pieno

Descrizione del lavoro

Military & Veterans Affairs in North Carolina's DMVA is seeking an Administrative Specialist I for the Veterans Service Center in Kinston. You will handle multi-line phones, welcome visitors, and provide routine benefits information, using Salesforce CRM and Microsoft Office.

Requirements include a high school diploma or GED and two years of related administrative experience, or an equivalent combination. Join a state government team delivering veteran services and support.

Competenze

• High school diploma or GED plus two years of related administrative experience; or an equivalent combination of education and experience.
• Proficient with Microsoft Office (Word, Excel, Outlook) and basic office procedures.
• Experience using a multi-line telephone system and handling confidential information.

Mansioni

• Answer a multi-line telephone system, greet visitors and clients, and provide routine benefits information or referrals.
• Use Salesforce CRM and Microsoft Office in a LAN environment to support Veterans Service Center operations.
• Maintain filing systems and office equipment, and support general administrative tasks as needed.

Conoscenze

Multi-line phone system

Handling sensitive information

Microsoft Office

Office procedures & filing

Formazione

High school diploma or GED

Strumenti

Salesforce CRM

Descrizione del lavoro

Agency & Veterans Affairs Division 70000018 Dept of Military and Veteran Affairs Job Classification Title Administrative Specialist I (S) Position Number 60014219 Grade NC08

About Us The NC Department of Military & Veterans Affairs / Military Affairs Division is tasked with 23 specific functions that involve working with federal, state, local, regional, and industry partners to support activities at North Carolina military installations and improve economic outcomes and the quality of life for our military and veteran communities. The NC Department of Military & Veterans Affairs / Veterans Affairs Division, in accordance with Chapter 143, General Statues of North Carolina – assists Veterans, their families, and their dependents in obtaining or maintaining privileges, rights, and benefits to which they are entitled under Federal State or Local laws.

Description of Work

Knowledge Skills and Abilities/Management Preferences Administrative Specialist I - NC 08 $39,244.00-$68,679.00 The NC Department of Military & Veterans Affairs (DMVA) is tasked with 23 specific functions that involve working with federal, state, local, regional and industry partners to support activities at North Carolina military installations and improve economic outcomes and the quality of life for our military and veteran communities. The Department has two distinct divisions of Veterans Affairs and Military Affairs. In accordance with Chapter 143, General Statues of North Carolina, the Veterans Affairs Division will assist Veterans, their families and their dependents in obtaining or maintaining privileges, rights and benefits to which they are entitled under Federal State or Local laws. The Military Affairs Division will liaison between the federal, state, local, regional and industry partners and the various military communities in NC. The North Carolina Department of Military and Veterans Affairs (DMVA) is seeking applicants for an Administrative Specialist I position for our Veterans Service Center office located in Kinston, North Carolina (Lenior County). The function of Veterans Affairs is to assist veterans and their families in the presentation, processing, proof and establishment of claims, privileges, rights and benefits as they may be entitled to under Federal, State or Local. The Veterans Affairs Division also cooperates with the various governmental units and veteran's organizations in seeking to service veterans.

Primary purpose of the position

This position provides office support for the Veterans Service Center. The position is responsible for answering a multi-line telephone system, greeting visitors and clients, and providing benefits information of a routine nature or making appropriate referral for assistance. The NC Department of Military & Veterans Affairs uses the Salesforce Customer Relationship Management (CRM) data retention phone system which Veterans Service Technicians use to collect and store data on Veterans claims. The work is performed on a personal computer in a Windows environment using Microsoft Office (Word, Excel and PowerPoint) software, in a Local Area Network (LAN) configuration.

Knowledge, Skills and Abilities/ Competencies

• Documented experience using a multi-line telephone system.
• Documented experience handling sensitive and/or confidential information appropriately.
• Documented experience using Microsoft Office products. (Example: Word, Excel and Outlook)
• Documented experience of office methods, procedures, establishing and maintain a filing system, and ability to use a variety of office machines.

Minimum Education and Experience

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.

Minimum Education and Experience Requirements

High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

Employer Information

North Carolina State Government is one of the state’s largest employers, with over 76,000 employees all working toward a common goal: a safer and stronger North Carolina. We are a large organization comprised of various agencies, offices, and universities, each providing important public services. Eligible state employees are entitled to comprehensive benefits, including a variety of leave options, professional development opportunities, insurance, and more. To learn more about the benefits of being a North Carolina state employee, visit the N.C. Office of State Human Resources' website. Permanent, temporary, and time-limited state government jobs can be found from the mountains to the coast. Find your next opportunity today!

Valuing Education and Experience

Valuing Education and Experience The State of North Carolina values the knowledge and experience of our jobseekers and current state employees. Approximately 91 percent of state job classifications allow experience to be substituted for education or do not require a post-secondary degree. Learn more about how you may qualify for a position through education or directly related experience, or a combination of both, with the Education and Experience Equivalency Guide.