Veterans Support Specialist (CRM & Scheduling)

Veterans Guardian VA Claim Consulting; Pinehurst (NC); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Veterans Guardian VA Claim Consulting in Pinehurst, NC seeks a highly organized Customer Service Representative to handle high-volume veteran inquiries onsite. You will manage calls, update CRM records, schedule appointments, and ensure complete documentation while coordinating with internal teams and external partners.

Ideal candidates have strong phone skills, proficient computer use, and the ability to learn VA claims processes quickly; veterans or spouses are especially encouraged to apply.

Qualifications

• Confident and professional phone communication skills.
• Demonstrated computer proficiency.
• Comfortable navigating Microsoft Office applications.
• Average or above-average typing speed and accuracy.
• Preference given to Veterans or Spouses of Veterans to better connect with our clients.
• Ability to quickly learn company structure, policy, and departmental functions.
• Must gain working knowledge of the VA Claims process and our company’s consulting services.
• 401(k) and health-related benefits listed in the job ad.

Responsibilities

• Professionally handle and route a high volume of inbound calls.
• Update veteran interactions and progress in the Salesforce CRM with detailed notes.
• Schedule appointments and coordinate calendars for multiple team members.
• Exhibit strong organizational and multitasking skills while supporting various teams.
• Ensure documentation for each veteran client is complete and accurately maintained.
• Keep internal directories and contact records current.
• Serve as the central communication point for internal departments and external partners.

Skills

Phone communication

Computer proficiency

Microsoft Office

Typing speed

Tools

Salesforce CRM

CRM software

Job description

Veterans Guardian VA Claim Consulting in Pinehurst, NC seeks a highly organized Customer Service Representative to handle high-volume veteran inquiries onsite. You will manage calls, update CRM records, schedule appointments, and ensure complete documentation while coordinating with internal teams and external partners.

Ideal candidates have strong phone skills, proficient computer use, and the ability to learn VA claims processes quickly; veterans or spouses are especially encouraged to apply.