Veterans Benefits Support Specialist

Veterans Guardian VA Claim Consulting; Pinehurst (ID); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

Veterans Guardian in Pinehurst, NC is seeking a detail-oriented Customer Service Representative to be the first contact for veterans seeking assistance. You will manage high-volume calls, update veteran records in Salesforce, and coordinate appointments.

The role emphasizes organization, accuracy, and cross-team communication, maintaining documentation and serving as a central point for internal and external partners.

Qualifications

• Strong phone communication skills.
• Proficient with Microsoft Office applications.
• Accurate typing with good speed.
• Experience using CRM systems (Salesforce preferred).

Responsibilities

• Handle a high volume of inbound calls professionally.
• Update veteran interactions in Salesforce with detailed notes.
• Schedule appointments and coordinate team calendars.
• Maintain complete and accurate veteran documentation.
• Serve as a central liaison for internal departments and external partners.

Skills

Phone communication

Microsoft Office

Typing speed

Salesforce CRM

Tools

Salesforce CRM

Job description

Veterans Guardian in Pinehurst, NC is seeking a detail-oriented Customer Service Representative to be the first contact for veterans seeking assistance. You will manage high-volume calls, update veteran records in Salesforce, and coordinate appointments.

The role emphasizes organization, accuracy, and cross-team communication, maintaining documentation and serving as a central point for internal and external partners.