Administrative Specialist I

State of North Carolina - Military & Veterans Affairs; North Carolina; On-site; USD 39,000 - 69,000; Full time

Job summary

The NC Department of Military & Veterans Affairs (DMVA) seeks an Administrative Specialist I for the Veterans Service Center in Winston-Salem, NC. You will answer multi-line calls, greet visitors, and provide basic benefits information.

Proficiency in Microsoft Office and Salesforce CRM is required; experience with filing systems and handling confidential information is expected. Salary ranges from $39,244 to $68,679 per year.

Qualifications

• Documented experience using a multi-line telephone system.
• Experience handling sensitive and/or confidential information appropriately.
• Experience using Microsoft Office products (Word, Excel, Outlook).
• Experience with filing systems and office machines.

Responsibilities

• Provide office support for the Veterans Service Center.
• Answer a multi-line phone system, greet visitors, and provide benefits information.
• Use Salesforce CRM to collect and store data on veterans claims.

Skills

Telephone system

Confidential information handling

Microsoft Office

CRM data handling

Education

High school diploma or GED

2 years related admin experience

Tools

Salesforce CRM

Job description

Agency& Veterans AffairsDivision70000018 Dept of Military and Veteran AffairsJob Classification TitleAdministrative Specialist I (S)Position Number60014219GradeNC08About UsThe NC Department of Military & Veterans Affairs / Military Affairs Division is tasked with 23 specific functions that involve working with federal, state, local, regional, and industry partners to support activities at North Carolina military installations and improve economic outcomes and the quality of life for our military and veteran communities.The NC Department of Military & Veterans Affairs / Veterans Affairs Division, in accordance with Chapter 143, General Statues of North Carolina – assists Veterans, their families, and their dependents in obtaining or maintaining privileges, rights, and benefits to which they are entitled under Federal State or Local laws.Description of WorkKnowledge Skills and Abilities/Management PreferencesAdministrative Specialist I - NC 08 $ 39,244.00-$68,679.00The NC Department of Military & Veterans Affairs (DMVA) is tasked with 23 specific functions that involve working with federal, state, local, regional and industry partners to support activities at North Carolina military installations and improve economic outcomes and the quality of life for our military and veteran communities. The Department has two distinct divisions of Veterans Affairs and Military Affairs.In accordance with Chapter 143, General Statues of North Carolina, the Veterans Affairs Division will assist Veterans, their families and their dependents in obtaining or maintaining privileges, rights and benefits to which they are entitled under Federal State or Local laws. The Military Affairs Division will liaison between the federal, state, local, regional and industry partners and the various military communities in NC.The North Carolina Department of Military and Veterans Affairs (DMVA) is seeking applicants for an Administrative Specialist I position for our Veterans Service Center office located in Winston Salem, North Carolina (Forsyth County). The function of Veterans Affairs is to assist veterans and their families in the presentation, processing, proof and establishment of claims, privileges, rights and benefits as they may be entitled to under Federal, State or Local. The Veterans Affairs Division alsocooperates with the various governmental units and veteran's organizations in seeking to service veterans.Primary purpose of the positionThis position provides office support for the Veterans Service Center. The position is responsible for answering a multi-line telephone system, greeting visitors and clients, and providing benefits information of a routine nature or making appropriate referral for assistance. The NC Department of Military & Veterans Affairs uses the Salesforce Customer Relationship Management (CRM) data retention phone system which Veterans Service Technicians use to collect and store data on Veterans claims. The work is performed on a personal computer in a Windows environment using Microsoft Office (Word, Excel and PowerPoint) software, in a Local Area Network (LAN) configuration.Knowledge, Skills and Abilities/ CompetenciesAs part of Executive Order 278 , some state job postings say you can qualify by an \"equivalent combination of education and experience . \" If that language appears below, then you may qualify through EITHER year of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalenc y Guide for details.Documented experience using a multi-line telephone system.Documented experience handling sensitive and/or confidential information appropriately.Documented experience using Microsoft Office products. (Example: Word, Excel and Outlook)Documented experience of office methods, procedures, establishing and maintain a filing system, and ability to use a variety of office machines.Minimum Education and ExperienceSome state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details.Minimum Education and Experience RequirementsHigh school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.Supplemental and Contact InformationThe NC Department of Military and Veterans Affairs (DMVA) uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act (SHRA) with highly qualified individuals.Applicants are encouraged to submit an online State Application which may be obtained from the following address: http://oshr.nc .g ov/work day or the Human Resources Division of DMVA or the application will be deemed untimely and will not be processed.The NC Department of Military and Veterans Affairs (DMVA) is an Equal Employment Opportunity Employer.Applicants requesting and receiving an accommodation under the Americans with Disabilities Act (ADA) are eligible to submit paper applications via mail or by fax reference the contact information below. All applicants should indicate the position number and job title in the section \"Jobs Applied For\".Applicants seeking Veteran's Preference must attach a DD form 214, Certificate of Release or Discharge from Active Duty, along with your application.All required competencies, work history and credentials must appear on the application in the Education and Work Experience sections of the application form to receive consideration during the selection process. Resumes will not be accepted in lieu of completing the State Application form. \"See Attached Resume or an Embedded Text Resume\" will be considered incomplete and will not be processed .A competency is defined as a set of behaviors or duties that reflect knowledge skills, and abilities. When a salary range is posted, the actual salary will be based on relevant competencies, knowledge, skills, abilities, internal equity and budgetary considerations pertinent to the advertised positions. Degrees must be received from appropriately accredited institutions. Transcripts for foreign degrees have to be evaluated by an organization like World Education Services to determine US equivalency.It is the policy of the State of North Carolina and the NC Department of Military and Veterans Affairs (DMVA) that all employees provide proof of employment eligibility (immigration and naturalization) on the first day of employment. We participate in E-Verify (Employment Eligibility Verification System).EEO StatementT he State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.Derrick J SmithRecruiter Email:[e-mail]