Veterans Services Program Supervisor

Brunswick County; Bolivia (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Brunswick County Veterans Services is seeking a Programs Supervisor to lead the Veterans Services Office, ensuring accurate and timely assistance to veterans, dependents, and survivors with benefits eligibility, claims, and appeals. This role maintains an active caseload and directs day-to-day operations while fostering partnerships with state and federal agencies and community organizations.

Preferred candidates hold a four-year college degree and at least three years in personnel, budgeting,

Qualifications

• Graduation from a four-year college or university and three (3) years of experience in personnel, budgeting, research, or administrative management.

Responsibilities

• Plan, organize, direct, and evaluate the daily operations of the County Veterans Services Office.
• Provide direct assistance with benefits eligibility, claims preparation and submission, appeals, and case follow-up.
• Refer veterans to appropriate resources and maintain active caseload.
• Oversee staff performance and development; establish efficient office procedures.
• Foster collaborative relationships with state and federal agencies, county departments, and community partners.

Skills

experience in personnel, budgeting, or

Education

Four-year college degree + 3 years related experience (veteran services)

Job description

The Veterans Services Program Supervisor plays a vital leadership role in ensuring veterans, their dependents, and survivors receive the benefits, resources, and support they have earned through their service. Under general supervision, this position plans, organizes, directs, and evaluates the daily operations of the County Veterans Services Office while maintaining an active caseload and providing direct assistance with benefits eligibility, claims preparation and submission, appeals, case follow-up, and referrals to appropriate resources. The supervisor oversees staff performance and development, establishes efficient office procedures, ensures accurate and timely service delivery, and fosters collaborative relationships with state and federal agencies, county departments, and community partners to enhance services for the veteran community. Graduation from a four-year college or university and three (3) years of experience in personnel, budgeting, research, or administrative management, preferably involving participation in the planning and management of a veteran services program; or an equivalent combination of education and experience which provides the required skills, knowledge and abilities.

Other preferred qualifications:

• Experience working with veterans and the Federal Veterans Administration.
• Considerable experience with program management.
• Progressively responsible experience in supervising staff.
• Honorably discharged veterans preferred.

Special Requirements:

Certification as a Veterans Service Officer through the North Carolina Division of Veterans Affairs accreditation program. Must be physically able to operate a variety of office equipment. Must be able to exert up to 20 pounds of force occasionally, and up to 10 pounds of force frequently, or a negligible amount of force constantly to move objects.