Medical Support Assistant

Aptive; Aurora (CO); On-site; USD 38,000 - 54,000; Full time

Job summary

Aptive is seeking a Medical Support Assistant to support Veterans served by the VA Eastern Colorado Health Care System. This full-time, onsite role provides front-line administrative support across outpatient clinics, virtual care, and the Office of Community Care, requiring attention to detail and clear communication.

Responsibilities include scheduling, patient check-ins/outs, data entry, and coordination with clinical teams while maintaining HIPAA and federal privacy standards across multiple

Qualifications

• U.S. citizenship is required.
• High school diploma or GED is required.
• Proficient in English, both spoken and written.
• Minimum 6 months of customer service experience.
• At least 1 year of clerical/healthcare admin experience.
• Proficient with Microsoft Office Suite.
• Typing speed of at least 50 WPM.
• Able to pass a federal background check and obtain Tier 1 clearance.

Responsibilities

• Schedule, reschedule, and cancel Veteran appointments per VHA guidelines.
• Handle incoming calls, secure messages, and Veteran inquiries.
• Conduct patient check-ins and check-outs.
• Verify and update demographics, insurance, and patient data.
• Support outpatient consult management including Community Care and HSRM.
• Assist clinical teams with clinic profiles, calendars, and schedule changes.
• Coordinate care across VA services and external providers.
• Maintain HIPAA compliance and federal privacy standards.

Skills

US citizenship

GED / high school diploma

English proficiency

Basic medical terminology

Customer service experience

Clerical / administrative experience

Microsoft Office Suite

Typing 50 WPM

Background check & Tier 1 clearance

Education

High school diploma or GED

Tools

Outlook

Excel

Word

Job description

Job Summary

Job Summary

Job Title:Medical Support Assistant

Department:Department of Veterans Affairs

Healthcare System:VA Health Care System

Location: Onsite; Multiple locations in Eastern Colorado

Work Schedule:Full-time

Overview:Arrow ARC is seeking reliable and mission-driven Medical Support Assistants (MSAs) to support Veterans served by the VA Eastern Colorado Health Care System. MSAs provide critical front-line administrative support across outpatient clinics, virtual care services, and the Office of Community Care. All roles require attention to detail, effective communication, and a strong commitment to Veteran care.

Primary Responsibilities

• Schedule, reschedule, and cancel Veteran appointments using VistA and CPRS in accordance with VHA national scheduling guidelines
• Receive and respond to incoming calls, secure messages, and Veteran inquiries
• Conduct patient check-ins and check-outs
• Review, verify, and update demographics, insurance, and other patient data in VA systems
• Provide support for outpatient consult management, including Community Care consults and HealthShare Referral Manager (HSRM)
• Support clinical teams by managing clinic profiles, calendar builds, and schedule adjustments
• Coordinate care across internal VA services and external providers when applicable
• Maintain confidentiality and compliance with HIPAA and federal privacy regulations

Minimum Qualifications

• U.S. citizenship
• High school diploma or GED required
• Oral and written proficiency with English.
• Basic medical terminology knowledge
• Minimum of 6 months’ customer service experience
• At least 1 year of clerical, call center, or healthcare administrative experience
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word)
• Typing and data entry speed sufficient for a fast-paced environment (at least 50 words per minute (WPM)
• Ability to pass a federal background investigation and obtain Tier 1 security clearance

About Aptive

About Aptive. Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply. About Aptive: Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security and the National Science Foundation. We specialize in applying technology, creativity and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012. Employees: 300+ nationwide.